Senior Support Analyst Jobs in South Africa at Multichoice Africa

Job Title  :  Senior Support Analyst
Company :   Multichoice Africa
Location : Country    South Africa
Location : Province    Gauteng
Location : Town / City    Randburg
Job Type  :  Permanent
Equity Status  :  African, Coloured and Indian candidates
Number of Positions  :  1
Close Date: 23-Nov-2012
Special Requirements   : Travel Required

 Job Advert

Context   

Leading edge technological environment
Multinational/Diverse Cultural organisation
Participative environnement
Diverse technological and technical environment
Continental Regional structures
Competitive, dynamic, fast paced service environment
Regulated environment
Deadline driven
Business process

Customers :  

All MultiChoice Africa Divisions/Business units
Regional structures
Corporate Managers (Africa)
MultiChoice South Africa Divisions/Business units
Group Companies
Subscribers
Vendors and Service Providers

Outputs :  

Provide 1st and 2nd line support of MCAL systems
Provides analysis of problems and associated resolution
Documents findings and recommendations
Assists with end to end in-country testing
Assist in system rollouts
Maintain system documentation
Assist with QA and UAT when required
Technical training to business
Creation and management of General Computing Controls
Compilation of reports
Ensure continuous operations of systems by conducting preventative maintenance, conducting daily operational health checks, ensuring batch jobs execution
Analyse data and highlight possible problems and propose solutions
Data extraction using SQL tools to support business function
Assists UAT with integration testing to ensure data integrity and quality and produce system documentation for any changes and/or new developments
Provide Technical Advisory Support to Projects that affect the Multichoice Africa Business
Report writing in Cognos reports and cube creation
Training new users and user manual documentation
Maintenance of user access across Africa systems
Investigate and escalate problem / errors found
System documentation and process flow diagrams
Monthly and weekly reports (and management dashboards)
IBS configuration / development and background skills
IBS clean-up and uniformity management across all data clusters
Authenticated price increases across Africa (Including hardware)
Education & Experience    Diploma or degree in IT
Financial qualification an advantage

Competencies :

Self-driven
Assertiveness
Initiative
Drive / energy
Self confidence
Diplomacy / tact
Service orientation
Approachable
Delivery oriented
Independence
Observant
People management
Team focused
Ability to work under pressure
Flexible
Willing to train
Integrity/empathic/patient

 Equity Statement:

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal applicants will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

To apply:http://careers.multichoice.co.za/candidateapp/Job.aspx?Page=ViewJob&JobRef=171112-6&params=1k4eTrGEgLJqbQk0U%2bk8cHOA1PnlbF1jHup69lR2o%2fLVFmqVNy63HUeGfCi0mMC6QaVKiJ5zO8qqNcXs5iLV9k3f%2bexuuUamfSaT%2fBAugk7JQ4%2bOIZFI8kQAPuy7OZSU

Strategic Intelligence Senior Developer Jobs in South Africa at Multichoice Africa

Job Title  :  Strategic Intelligence Senior Developer
Company :   Multichoice Africa
Location : Country    South Africa
Location : Province    Gauteng
Location : Town / City    Randburg
Job Type :   Permanent
Equity Status  :  Open To All
Number of Positions   : 1
Close Date: 22-Nov-2012
Special Requirements   : Travel required

  Job Advert

Context   

Leading edge technological environment
Multinational/multicultural organisation
Dynamic expanding company
Expanding products and services
Competitive environment
Quality and service environment
Customers    MultiChoice South Africa exec team
MultiChoice Africa exec team
Internal departments
Technical team lead
Data warehouse administrators

Outputs   

Model solutions to meet requirements that adhere to the given standards and guidelines
Develop products and solutions according to specifications
Strong BI Report Writing Skills
Produce supporting technical documentation for deployment and maintenance purposes
Troubleshoot and maintain solutions
Version control solutions
Setup technical QA use cases for specific solutions
Perform technical QA against solutions including writing and executing test scripts
Compare developed solutions against original prototype and provide results
Optimize solutions for performance and maintainability
Manage connections and access to solutions during the development life cycle

Education & Experience   

Minimum of 5 years’ experience working with data solutions
Minimum of 3 year’s experience working with SSIS, SSAS, SSRS or similar tools
Solid experience working with Microsoft SQL and TSQL
Solid understanding of the SDLC lifecycle
Proficient in Microsoft Visual Studio
Proficient in Microsoft SQL Server Management Studio
General understanding of database technology
Dimensional modeling experience
ETL Design experience
Data extraction and manipulation experience
Experience with ETL tools
Experience in data replication, extraction, loading and cleansing
Net coding experience preferential
Exposure to with BI tools that utilize a semantic layer is beneficial

Competencies   

Good problem analysis and solving skills
Excellent written and verbal communication skills
Attention to detail
Time Management is crucial
Ability to integrate disparate concepts into cohesive whole
Able to reason at various levels of abstraction
Creative and forward thinking
Professional maturity & integrity
Positive attitude
Self motivation
Self development
Ability to work individually and in a team

To apply: http://careers.multichoice.co.za/candidateapp/Job.aspx?Page=ViewJob&JobRef=161112-5&params=1k4eTrGEgLJqbQk0U%2bk8cKG0JV%2bC2s%2b4qEanIA3R6aea4GWVY35aBx8M1ApRWqxqTmuayYAa8TpfSK1WUIhy7a0wA8wRMOBRxadHu8T%2fmO%2b1FurywxPkza2mu9pISzCy

Sotutions Architect Manager Jobs in South Africa at Multichoice Africa

Job Title    Sotutions Architect Manager
Company    Multichoice Africa
Location - Country    South Africa
Location - Province    Gauteng
Location - Town / City    Randburg
Job Type    Permanent
Equity Status    African, Coloured and Indian candidates
Number of Positions    1
Close Date: 23-Nov-2012
Special Requirements    Travel Required

Job Advert

Context 
 
Leading edge technological environment
Multinational/Diverse Cultural organisation
Participative environnement
Diverse technological and technical environment
Continental Regional structures
Competitive, dynamic, fast paced service environment
Regulated environment
Deadline driven
Business process
Customers    All MultiChoice Africa Divisions/Business units
Regional structures
Corporate Managers (Africa)
MultiChoice South Africa Divisions/Business units
Group Companies
Subscribers
Vendors and Service Providers

Outputs  

Management and design of solutions for MCAL (software, network, infrastructure, process)
Management of the development of common or enterprise services, such as Web Services
Management and development of Integration Services between the respective systems
Work with the Enterprise architecture and Strategy to ensure solutions meet MCAL requirements and standards
Responsible for the overall solution delivery including overseeing it all through to the production.
Collaborate with the respective third parties, MCA Internal devisions to define and manage an IT roadmap
Work with respective parties, to define optimal IT structures to ensure a speedy delivery into MCAL
Document, implement and maintain the necessary Application, Integration, component, deployment, support architectures / designs / diagrams
Define and implement the process for solution delivery
Produce solution cost and time estimates
Ensure that the architecture for a specific solution is developed and implemented as per original requirement and design
Perform code reviews and design reviews with respective parties
Management of business analysis and functional specification for the MCAL divisions (including but not limited to Marketing, Finance, Operations, group related projects, Optinet)
Participate on Group or Strategic projects, as defined by PMO and Strategy
Obtain budget approval & conduct ROI assessments
Manage/participate in RFPs where applicable
Manage contract negotiations when requested
Provide relevant on-going feedback to stakeholders & customers
Conduct gap analysis studies
Manage and develop employees
Management of dependencies of the respective companies and divisions
Evaluate deviations to the solution architecture against a defined Enterprise Architecture framework
Collaborate with other solution delivery teams to achieve best possible solution implementations
Provide technical skills and expertise to business and/or technical projects
Perform feasibility analysis / studies on potential IT solutions (custom applications,
software packages, databases, network equipment, servers, storage, etc.)
Assist the capacity management function in the planning of Infrastructure and Network capacity for new or modified services

Education & Experience  

Bachelor’s degree
Qualifications of an IT nature, eg CISSP, ITIL,
Minimum of 10+ years’ experience in Technology strategy and Solution development environment
Technology roadmap, industry trends and solution best practice
Vendor solutions
Business Case and ROI principles
Commercial pricing structures
People Management
Architecture Methodologies (eTOM, TOGAF, Zachman etc)
Project Management Methodologies
Knowledge of Pay-TV industry and industry trends and best practice
Systems life cycle management

Competencies 
 
Self-driven
Assertiveness
Initiative
Drive / energy
Self confidence
Diplomacy / tact
Service orientation
Approachable
Delivery oriented
Independence
Observant
People management
Team focused
Ability to work under pressure
Flexible
Willing to train
Integrity/empathic/patient

  Equity Statement

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal applicants will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

Architect Jobs in South Africa at Multichoice Africa

Job Title    Architect
Company    Multichoice Africa
Location - Country    South Africa
Location - Province    Gauteng
Location - Town / City    Ranburg
Job Type    Permanent
Equity Status    African candidates
Number of Positions    1
Close Date: 23-Nov-2012
Special Requirements 

  Job Advert

Context   

Diverse operating business units
Multicultural environment
Head office environment
Competitive business environment
Customer focus and service orientated environment
Multi products/currencies/countries
Constantly changing environment
Cutting edge technology

Customers   

MultiChoice Africa Corporate management and staff
All MultiChoice Africa staff members
Naspers Group companies, MWEB, Irdeto
Outsourced external suppliers and service providers e.g. WEB Services, installers, payment platform providers, STB manufacturers
MultiChoice customers (subscribers)
Internal MultiChoice divisions, DStv On-line, IT, BTD

Outputs   

Document system requirements for Africa
Concluded gap and feasibility studies into system requirements vs user requirements
Alignment of system requirements with business requirements
Ensure required integration of all e-commerce initiatives into back end systems
Ensure e-commerce requirements are included in systems solutions and architecture
Designing, developing, implementing, maintaining and upgrading customer interaction platforms and web services
Develop and maintain new media platforms like Facebook, Twitter
Create secure data transfer between web and internal systems
Development and management of website systems
Design, develop and implement database interfaces
Development and maintenance of the Application and Technology Reference Architectures and supporting architectures (Business solutions and Process)
Translated business, process and information architectures in terms of technical capabilities
Define the to-be technology architecture based on business and technology drivers
Conduct regular reviews of the to-be technology models and modify as required to support the business and technology objectives.
Provide research and development capability to the Africa Management team
Research and development of technologies and system solutions for input Africa business system frameworks.
Developed physical integration models and systems
Development of an overall infrastructure plan
Defined and implemented system solutions
Defined technical skills required for technology enablement.
Co-ordinated data and security architectures.
Ensured product and systems analysis during acquisition phase of vendors and respective products.

Education & Experience 
 
Minimum of 5+ years’ experience in infrastructure and network administration
Qualifications –bachelor’s degree or similar qualification of a IT nature
ITIL
Systems life cycle management
Expertise in integration methods
Strong knowledge of the software development proces
Application/System architecture design and documentation
Agile software development values, principles and practices
Coordinating production implementation with 3rd parties
A firm grasp of social and legal policies
Proven management of enterprise level websites
Strong knowledge of .NET based technologies
In depth knowledge of Web Development technologies – to include HTML, JavaScript, CSS
Strong database knowledge specifically SQL Server or MySQL
Business process optimization skills
Appropriate temperament and skill to conduct training and coach others
Financial analysis and modelling experience
Pay television industry or Telecommunications market knowledge

Competencies   

Strong leadership
Customer focus and service orientation
Assertiveness
Planning and organising
Conflict resolution and mediation
Cultural diversity sensitivity
Digital Native
Flexible
Logical
Innovative
Inquiring mind
Diplomacy and tact
Conscientious
Team player and builder
Results and achievement driven
Confidentiality
Initiative
Withstanding pressure
Integrity and honesty

  Equity Statement

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal applicants will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
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Internal Audit Assistant Manager Jobs in South Africa at Multichoice Africa

  Summary
Job Title    Internal Audit Assistant Manager
Company    MIH
Location - Country    South Africa
Location - Province    Gauteng
Location - Town / City    Randburg
Job Type    Permanent
Equity Status    Open To All
Number of Positions    2
Close Date: 23-Nov-2012
Special Requirements   
[ ]  Job Advert
Context    We are currenlty looking for two Internal Audit Assistant Managers for the MIH Group. The positions will be based in Randburg.

Internal and external factors which influence the work environment, taking future conditions and strategic requirements into account

High-profile listed group
Global Environment
Fast past, Dynamic, Ever-Changing Environment
Leading Edge Technology
Confidential Environment
Diverse Business Units
Multidisciplinary and cultural diversity
Position entails travelling both locally & globally

Customers    Internal and External and Internal individuals or groups to whom products, services, programs and information must be provided

MIH Internal Audit Services
MIH Risk Management Support
MIH Group of Companies
Company Directors, Head of Departments and Managers
External professional services companies

Outputs    Products, services, programs and information which the individual must provide to individuals or groups, or one another to accomplish the organisation’s mission and strategy

Engagement
To meet commitments on an engagement;
project managing the audit;
ensuring that internal quality management procedures have been followed;
maintaining the relationship with the client;
leading a team of internal auditors;
providing coaching and constructive feedback on performance to all members of the audit team;


To contribute to the overall running of the department:
performing designated internal role efficiently and effectively
proactively seeking opportunity to contribute to the department


Education & Experience    Must have
IT related Graduate degree
CISA
4 years relevant experience in IT Internal Auditing

Not necessary but Advantageous
CIA Certification - advantageous
IT related Post Graduate degree (Honours)- advantageous

Knowledge
MIH Group business understanding an advantage
Must be familiar with CoBIT (IT) and IIA Standards
Knowledge of Agile Methodologies and/ or SAP advantageous
Ability to utilise CAATS advantageous






Competencies    Skills

Interpersonal skills to build effective relationships with Business Unit managers, Co-sourced partners, clients and staff.
Ability to grasp complicated concepts
Ability to project manage
Ability to multi-task
Ability to coach and motivate
Ability to work under pressure
Must be self-organised
Problem solving
Information seeking
Excellent communication (written and verbal)
Teamwork
Attention to detail
Computer literacy

Personal Qualities

Willingness to learn
Adaptable/Enjoys change
Will be able to work independently
Well presented
Dependable
Integrity
Withstanding Pressure
Self-confidence


  Equity Statement
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal applicants will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

Outbound Manager Jobs Vacancy in South Africa at MultiChoice

 Summary

Job Title    Outbound Manager
Company    MultiChoice
Location - Country    South Africa
Location - Province    Gauteng
Location - Town / City    Randburg
Job Type    Permanent
Equity Status    Open To All
Number of Positions    1
Close Date: 22-Nov-2012
Special Requirements   

 Job Advert
Context   
• Leading edge technology
• Digital and analogue
• Multicultural environment
• Expanding / dynamic environment
• MultiChoice policies and procedures
Customers   
• Inbound/ Contact Centre Managers
• Credit Department
• Agencies
• Service Centers
• Sales & Marketing Department
• Customer Care Division Managers and Supervisors
• Customer Service Representatives (CSRs)
• Training Department
• Subscribers
• Temp employment agencies

Outputs   
• Set and achieve departmental standards and productivity levels
• Implement and maintain outbound infrastructure
 Managing and use predictive dialer
 Set up and manage Sales , retention and adhoc campaigns
• Manage departmental budget
• Monthly departmental report
• Manage departmental staff and other resources
 People management
 Resource Planning
 QA staff
• Ensure successful implementation of QA in the department
• Ensure that staff is coached, trained and developed.
People management
• Set and manage ratios of temp/contract and permanent staff
• Implement and maintain compliance to relevant policies and procedures
 CPA compliance
• Implement and maintain performance improvement initiatives and reporting.
• Deal with customers in a customer centricity manner
• Ensure adherence to the turnaround times as per the SLA timelines
Education & Experience   
• Min 3 years Outbound Sales experience
• 5 years Call Centre Management experience
• Experience in managing a complex Sales driven environment
• Sales and Retention experience
• Matric/ Grade 12/ NQF 4 and relevant qualification
• Management information knowledge
• Product and services knowledge
• Knowledge of Call Centre systems
• Customer service knowledge
• Knowledge of predictive Dialer
• Proficient in relevant computer applications (MS Word, Excel, PowerPoint)
• Market Knowledge
• Management Information Systems
• Financial Understanding
• Human Resources Understanding
Competencies   
• Analytical Skills
• Trend analysis
• Communication (verbal and written)
• Interpersonal Skills



 Equity Statement
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal applicants will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
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Divisional Visual Manager Jobs Vacancy at Woolworths Ltd in South Africa

Job Title: Divisional Visual Manager (International): Marketing - Head Office



REF: PM/MS/Divisional Visual Manager (International): Marketing - Head Office/Western Cape/221112



Recruiter:     Woolworths (Pty) Ltd    
Updated on:     2012-11-22 10:09:48
Start Date:     2012-11-22    
End Date:     2012-12-17
AA/EE:     Applicable     Contract     Permanent
Location:     Western Cape    
Available:     ASAP
Category:     Retail    
Offer:     Market Related
Reporting To:     N/A    
Job Grade:     Middle Mgt & Specialists
Division:     Planning and Marketing    
Positions:     1

Introduction

To provide the International stores with VM that effectively executes the overall visual and business strategy.
Minimum Requirements

    Marketing/Project Management 3 year degree advantageous
    7 years relevant experience (large store)
    Visual flair
    High taste level
    Eye for detail
    Self starter
    Customer profile awareness
    Business acumen
    Analytical skills
    Fashion and lifestyle knowledge
    Spatial, dimensional and proportional orientation
    Colour distinction and co-ordination
    Ability to perform technical tasks
    Must be able to travel extensively


In accordance with Woolworths’ Employment Equity approach, preference will be given to candidates from designated groups
Job Specification
Implement VM concepts and campaigns in International stores.
Advise and sign off new VM plans per store.
Integrate with sales management and the International team to workshop new seasonal layouts and to ensure the effective co-ordination of international model stores.
Ensure correct implementation of décor and ticketing in all International stores, modify décor where necessary to ensure correct implementation and assist in distribution of recyclable décor and equipment.
Timeously present the overview of the season and launch details to the International team.
Ensure that all stores launch effectively in adherence to critical path.
Facilitate successful store openings by timeously ordering visual equipment with suppliers for all new stores, placing the right level of VM skill in stores and ensuring that an action plan is in place to execute VM in stores in line with the International Visual strategy.
Ensure effective VM implementation and manage brand identity during store openings and projects/new initiatives through effectively planning.
Advise the VM/Store Design team by providing timeous feedback to Head Office.
Attend International meetings to ensure effective communication in the team.
Develop, recruit, retain and lead a competent and motivated International Visual stores staff and management team.
Complete travel to manage and sign off the implementation of International model stores and to convey learnings/implementation issues of model stores to Head Office.

To apply:http://woolworths.pnet.co.za/index.php?s=advert_view&g=3910&x=1626647&i=1817&pop=1