Outbound Manager Jobs Vacancy in South Africa at MultiChoice

 Summary

Job Title    Outbound Manager
Company    MultiChoice
Location - Country    South Africa
Location - Province    Gauteng
Location - Town / City    Randburg
Job Type    Permanent
Equity Status    Open To All
Number of Positions    1
Close Date: 22-Nov-2012
Special Requirements   

 Job Advert
Context   
• Leading edge technology
• Digital and analogue
• Multicultural environment
• Expanding / dynamic environment
• MultiChoice policies and procedures
Customers   
• Inbound/ Contact Centre Managers
• Credit Department
• Agencies
• Service Centers
• Sales & Marketing Department
• Customer Care Division Managers and Supervisors
• Customer Service Representatives (CSRs)
• Training Department
• Subscribers
• Temp employment agencies

Outputs   
• Set and achieve departmental standards and productivity levels
• Implement and maintain outbound infrastructure
 Managing and use predictive dialer
 Set up and manage Sales , retention and adhoc campaigns
• Manage departmental budget
• Monthly departmental report
• Manage departmental staff and other resources
 People management
 Resource Planning
 QA staff
• Ensure successful implementation of QA in the department
• Ensure that staff is coached, trained and developed.
People management
• Set and manage ratios of temp/contract and permanent staff
• Implement and maintain compliance to relevant policies and procedures
 CPA compliance
• Implement and maintain performance improvement initiatives and reporting.
• Deal with customers in a customer centricity manner
• Ensure adherence to the turnaround times as per the SLA timelines
Education & Experience   
• Min 3 years Outbound Sales experience
• 5 years Call Centre Management experience
• Experience in managing a complex Sales driven environment
• Sales and Retention experience
• Matric/ Grade 12/ NQF 4 and relevant qualification
• Management information knowledge
• Product and services knowledge
• Knowledge of Call Centre systems
• Customer service knowledge
• Knowledge of predictive Dialer
• Proficient in relevant computer applications (MS Word, Excel, PowerPoint)
• Market Knowledge
• Management Information Systems
• Financial Understanding
• Human Resources Understanding
Competencies   
• Analytical Skills
• Trend analysis
• Communication (verbal and written)
• Interpersonal Skills



 Equity Statement
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal applicants will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
Email this job to a friend