General Enquiries Supervisor Jobs Vacancy at University of Pretoria in South Africa

Job Title: General Enquiries Supervisor - Client Service Centre

Job ID:21038
Location:University of Pretoria
Full/Part Time:Full-Time
Regular/Temporary:Regular

UP Professional and Support

CLIENT SERVICE CENTER (CSC)
GENERAL ENQUIRIES SUPERVISOR
PEROMNES POST LEVEL 9


(Scroll down for Afrikaans)


In the pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the above vacancy.

The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.


RESPONSIBILITIES:

The incumbent will coordinate and supervise staff and work processes within the General Enquiries division with the objective of:

• Offering an excellent and professional client service experience which includes providing holistic quality and a positive interaction for clients;
• Promoting the image and brand of the University;
• Mentoring and guiding General Enquiries Consultants in order to achieve the above.


MINIMUM REQUIREMENTS:

• A Bachelor’s degree with four years’ experience which includes:
o Four years’ administrative experience;
o Four years’ Call Centre experience including Customer Relationship Management (CRM);
o Two years’ experience in escalation and following up on tasks;
o Four years’ experience in a Client Service environment and Client Service Ethics;
o Four years’ experience in the handling of enquiries through multi-media channels, e.g. email,
web, fax, telephone and post;
o Four years’ experience in the use of Call Centre software;
o One year’s experience in supervision in a Call Centre which includes coaching, training and evaluation of consultants;
o Typing skills: A minimum of 30 words per minute;
o Excellent written and verbal communication skills both in Afrikaans and English;
o Computer literacy in MS Windows, Word, Excel and Power Point.

OR

• A Grade 12 certificate with seven years’ experience which includes:
o Four years’ administrative experience;
o Six years’ Call Centre experience including Customer Relationship Management (CRM);
o Two years’ experience in escalation and following up on tasks;
o Six years’ experience in a Client Service environment and Client Service Ethics;
o Six years’ experience in the handling of enquiries through multi-media channels, e.g. email, web, fax, telephone and post;
o Six years’ experience in the use of Call Centre software.
o One year’s experience in supervision in a Call Centre which includes coaching, training and evaluation of consultants;
o Typing skills: A minimum of 30 words per minute;
o Excellent written and verbal communication skills both in Afrikaans and English;
o Computer literacy in MS Windows, Word, Excel and Power Point.


RECOMMENDATIONS:

• An appropriate tertiary qualification;
• Applicable Management / Supervisory Courses.


The total remuneration package for this position ranges from approximately R263 898 to R314 313 (excluding medical aid benefits) as determined by UP policy guidelines. UP subscribes to the BESTMED medical aid scheme and contributes 50% of the applicable monthly premium.

Applicants are requested to apply online quoting the applicable reference number.

In applying for this post, please attach:

• A comprehensive CV;
• Names, email addresses and telephone details of three referees whom we have permission to contact.


CLOSING DATE: 11 Feb 2013

No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.

How To Apply:

ENQUIRIES: Ms Alet van Zyl, Tel: (012) 420 4219


Should you not hear from the University of Pretoria by 15 April 2013, please accept that your application has been unsuccessful.


The University of Pretoria is committed to equality, employment equity and diversity.

In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference will be given to candidates from under represented designated groups.

All candidates who comply with the requirements for appointment are invited to apply.

The University of Pretoria reserves the right not to make an appointment to the posts as advertised.

Deadline Date:11th Feb 2013