Ex Gratia Administrative Assistant Jobs Opportunity at Metropolitan Life in Cape Town

Job Title: Ex Gratia Administrative Assistant - Temporary (Reference # 10654) Metropolitan Health Job Band:4

Introduction

An exciting opportunity awaits a performance driven and client focused individual, to undertake an exciting Ex Gratia Administration role in a highly deadline orientated environment.

The Incumbent will be responsible for:


Managing telephone enquiries

Capturing of data as well as maintaining existing data on the system

Managing first line queries regarding ex gratia queries

Managing correspondence, member letters, monthly follow-up letters

E-mail communications and maintenance of faxes and ex gratia e-mail inboxes

Assisting with maintenance of stats

Scanning and archiving of all ex gratia cases

Performing any administrative duty delegated by the Team Leader/Manager

Coordination and cooperation with the Claims Department

Loading of claim filters

Identifying and reassessing of incorrectly processed claims

Liaising directly with service providers, members and business partners

The applicant should meet these requirements:


Matric or equivalent

2-3 years’ experience in a Call Centre, Claims, or Correspondence environment is essential

Experience in the writing of correspondence and the use of email for communication purposes

Extensive computer experience on Ms Word and Outlook

Extensive experience in the loading of filters and processing of claims

Competencies Required


Excellent communication skills (written and verbal)

Detail orientation

Client service orientation

Excellent planning and organising skills

Ability to work in a team

Additional Information

Shortlisted candidates will be subjected to the following statutory checks:

ITC
Criminal
Qualification
References

How to apply

Internal applicants:

Sign on to PeopleSoft > Recruiting Activities > Careers

External applicants:

Go to our website

www.mhg.co.za

> Careers at Metropolitan Health> Vacancies

Assistance with online applications:

PeopleSoft Helpdesk (021) 940 5169

Contact Person:

Lynn Jacobus

Telephone:

0214804521

Closing Date:

31 December 2012

Please state clearly for which position you are applying as well as the reference number in all communications. The job grade and remuneration will be commensurate with the successful applicant's experience, qualification and skills.