Job Title: Manager: Network Planning & Optimisation
South Africa , Constantia Office Park
Job Mission
•The position exists to ensure effective management of all major technical projects. To understand the customer requirements and to translate these to the network team and translate into capacity •It also exists to ensure anticipation on the design, development and capacity management of the company core network and ensures that technical infrastructure can support the products sold and offered.
KPA Duties
Operational effectiveness •Manage post-sales support and maintenance of key client networks, with the help of Customer Implementation team(CIT) •Manage effective network support (Technical and Commercial) and put forward recommendations regarding the client network, •Manage core network functions where they have an indirect impact on existing client services, and escalate network failures and maintenance. •Managing network failures, both on a core level as well as customer level •Take action to prevent the recurrence of problems. •Ensure that resolved problems are communicated to the relevant account management team at all times ( including Account Managers) Customer relations •Update clients on regular basis, on technologies, and network. (fixed of once every 6 weeks meetings) •Understand customer business and technology needs and input into the development of solutions •Ensure that capacity and capability are aligned to client needs •Contribute towards initiating change to continually improve all aspects of service delivery •Ensure all customer queries are attended to and resolved within agreed SLA’s •Consider the implications of actions to be taken for the customer / the effect of actions on the customer and provide advice on the best approach to reach the best results •Attend Service Level Review meetings with clients when required. •Adopt a proactive approach to prevent problems from arising in the future. •Maintain relations with the technical managers, decision influencers of the clients business. General •Deal with problem situations that arise timeously and efficiently, displaying effective time management and time allocation according to project deadline. •Be a quality check to Identify and prepare relevant information and data for internal reporting (to the business) and external reporting (to the client) •Establish and maintain quality standards that will enhance the customer experience and cost efficiency •Contribute towards continuous improvement and innovation at process and procedure level, providing input and recommendations into ways of fine tuning systems and processes in line with changing work practices, and operational effectiveness Supervisory / Leadership / Managerial Complexity: •Recruit, develop and retain people with outstanding skills, qualifications and potential •Define the divisional KPAs and KPIs that will be cascaded down to the project area •Performance management and identification of training needs •Accountable for a customer centric culture and shift to legendary service provision •Employee relations and collaborative teamwork •Coaching, mentoring and guidance of subordinates •Build professionalism, loyalty and commitment to the organization within the project team •Communicate actively and effectively resolving any potential conflicts that may arise •Living the MTN Brand – changing and influence employees behaviour •Effective conflict resolution •Mentor and enable others, assisting with coaching and problem solving where required. •Communicate actively and effectively resolving any potential conflicts that may arise, and sharing and providing relevant information. •Develop supportive relationships and encourage a team spirit. •Enforce a customer-centric approach. •Pro-actively involve engineers on all allocated accounts •Ensure effective cross-functional team work in order to optimise workflow
Requirements
•Matric plus Relevant technical qualification or BSc in Computer Science •CCIE Written advantageous •Juniper certification advantageous
•Minimum 5 years experience in ISP working environment, which should encompass: •Minimum 4 year experience in Network related experience, which includes routing protocols, such as BGP, ISIS, etc •Project management exposure •UNIX based systems •Cisco and Cisco technologies and products •Juniper and Juniper technologies •Scripting •Working with ATM infrastructure •Working on Martis infrastructure •Worked on metro type links •Strong switching background •Fibre infrastructure and technologies •Network Transmission exposure beneficial •GSM exposure ( GGSN/SGSN)
•Networking skills •Communication skills •Diplomacy and resilience •Good presentation skills •Good Communications skills •Can motivate people to deliver for them •Identify new ideas •Business Strategy, product planning and product development in support of strategy •Conflict management skills
Reference No:IRC89908
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: Behavioural qualities: •Accountability •Relationship builder – strong people-focus •Relationship building both internal and external •Integrity •Effective Communicator. •Ability to handle fast pace and rapid change Consultative approach •Methodical and systematic •Independent-minded •Emotional intelligence •Ability to work well within a team •Consultative approach •Resilience – to repeatedly challenge despite setbacks and resistance •Focused and priority driven – staying focused amidst the multiple demands and expectations •Innovative •Customer centricity •Decisive •Diplomacy and tact •Operate with integrity (high ethics)Knowledge: •A broad understanding of the ISP and Network Provider business environment •IP routing, WANs and LAN/Campus Switched fabric •Understanding of IT technology and services •An understanding of the principles of effective customer services processes •Knowledge of the markets within South Africa •In depth knowledge of the range of corporate business partners •High knowledge of the legal and regulatory environment governing Telecommunication in South Africa •In depth understanding of technology and services •Internal policies and procedures •Corporate IT technologies, environments and demands •Service provider environment •Data centre environment •Understanding of GSM trends and technologies •Understanding of e-commerce and process •Project Management Methodology
Applications close 2012-12-28
TO APPLY:
http://www.mtn.com/Careers/Pages/Vacanciess.aspx
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